Device-as-a-Service (DaaS) by Tangoe

Managing a mobile fleet has become exponentially more complicated as the number of devices and carrier options grows and the reliance on mobile increases. Rather than set up a multitude of routes to procure devices, select the right carriers and managing the ongoing dynamic of employees coming and going, you can turn to Tangoe. Our Device as a Service offering is a one stop shop that addresses the full mobile lifecycle and dramatically simplifies the process all while delivering a predictable monthly spend.

As your organization’s mobility services expand, so too will the resources required to manage it. With dedicated resources at each point of the mobility lifecycle, Tangoe One Mobile will simplify the process an. The result? A reoccurring predictable budget so that you can scale or right-size your mobile fleet as you see fit. Know exactly how much you’ll pay for devices and managed services each month and choose how often to upgrade with flexible refresh cycles. Let us take the burden of mobility management off your hands with a customized solution and services that help you maximize the value of your investments.

What does Device-as-a-Service (DaaS) by Tangoe do for you?

Delivers a complete device lifecycle management solution together with flexible hardware lease options enabled by CHG-MERIDIAN
Helps you convert your capital device expenditure to operational cost and reduce total cost of ownership.

SIMPLIFY

Reduce or eliminate the complex mobile processes, time spent on device management, and carrier payment transactions.

MANAGE

Tailored technology refresh cycles with a self-service portal to manage returns and upgrades, vital for enabling employees to work from anywhere.

OPTIMIZE

Optimize budgeting and forecasting for predictable annual cost. Free up IT and financial resources so they can focus on other business priorities.

End-to-End Mobile Device Management Made Easy

Sourcing, Procurement, Logistics, and Security

Device & Accessory

Devices and accessories are sourced from authorized distributors, with the end goal of finding the best terms and hardware options for you. Replenishment and additions to the device estate are also managed by the Tangoe DaaS Program.

Logistics

Staging, kitting, device recovery, and fulfillment. This includes user management, sending return labels and packaging, wiping, recycling, restocking, repair, replacement, and shipping devices back to the end user. And through our partner CHG-MERIDIAN’s carbonZERO program, offset CO₂ emissions in alignment to your corporate green initiatives.

Spare Pool Management

We manage your pool of spare devices to ensure things run smoothly including supply, inventory, and replenishment planning.

Support, Recovery and Repair

Help Desk Support

24-7 support leveraging AI and RPA technologies to enhance the user experience. Self-service resources including chatbot, smart walk-thru, static documentation, available chat and bi-lingual phone support.

Device Recovery

Reclaim user devices from the field back into inventory. Track unrecovered devices, get user notifications and manage escalations from within the platform. Return packaging program are available as well as compliance strategies to optimize device volume return.

Device Repair

Triage defective devices upon receipt, managing warranty claims and in-house repairs with an Apple Care Certified Depot in US.