50% Reduction in Help Desk Inquiries
due to automation-driven software
18% Savings
on monthly mobile spend
60% Reduction in Time Wasted
managing mobile services
Tremendous value was found in the one-on-one support program administrators received from Tangoe’s dedicated support team.
As the largest diversified provider of post-acute care services in the United States, this company’s nursing and rehabilitation centers provide a full range of medical and social services to treat and support patients and residents. Through its subsidiaries, this company operates hospitals, nursing centers, home health, hospice, and non-medical home care with more than 62,000 employees. With a complex mobile program across varying divisions, made more complicated by troubles tracking inventory due to turnover rates, this company’s mobility efforts became too large for its internal teams to manage efficiently. It sought a mobile management provider to improve flexibility and configurability for its program’s changing needs, which led the company to Tangoe.
healthcare employees
across the US
mobile devices and lines
managed company-wide
Tangoe’s Advisory Services (TAS) team acutely assessed data usage and device eligibility for each of the company’s employees, as well as existing contracts eligible for renegotiation. This audit led to the implementation of Tangoe One Managed Mobility Solutions (MMS), which provided the company’s internal staff with a 360-degree view of all mobile devices and associated expenses. This – paired with the tremendous value found in the one-on-one support program administrators received from Tangoe’s dedicated support team – provided the company with better technology, resources and an increased peace of mind, allowing them to focus on bigger picture initiatives while increasing visibility into all the moving pieces of its mobile program.
due to automation-driven software
on monthly mobile spend
managing mobile services
Tangoe One MMS and TAS helped the company simplify, manage and optimize their once complicated mobile program, arming managers with better technology to improve processes and visibility. Contract audits conducted by TAS helped reduce annual costs by 18%, while improved billing solutions saved internal staff countless hours crunching numbers. By integrating with internal departments’ systems, employee involvement tasks were eliminated, and Tangoe’s Help Desk service was enacted to provide employees with comprehensive 24/7 mobile end-user support.