| Data Type | Portals and Applications | Secure File Transfer Protocol (SFTP) | Emails and Other Media |
| Employee Data | Directly from your vendor’s portal | Shared on your Secure File Transfer Protocol (SFTP) site(s) | Emailed by you (your employees) |
| Directly through Tangoe’s system(s) | Shared on your Vendor’s Secure File Transfer Protocol (SFTP) site(s) | Emailed by your vendor(s) or other third party | |
| Tangoe’s supplier system(s) | Shared on through Tangoe’s Secure File Transfer Protocol (SFTP) site(s) | Compact Discs (CD) from you | |
| Compact Discs (CD) from your vendor(s) | |||
| Through telephone discussions with your employees and your vendor(s) | |||
| Through interactions with your other third party suppliers | |||
| Billing Data | Directly from your vendor’s portal | Shared on your Secure File Transfer Protocol (SFTP) site(s) | Emailed by you (your employees) |
| Directly through Tangoe’s system(s) | Shared on your Vendor’s Secure File Transfer Protocol (SFTP) site(s) | Emailed by 13 vendor(s) | |
| Shared on through Tangoe’s Secure File Transfer Protocol (SFTP) site(s) | CD or DVD from you | ||
| CD or DVD from your vendor(s) | |||
| Through telephone discussions with your employees and your vendor(s) | |||
| Through interactions with your other third party suppliers |
Depending on the services you have contracted Tangoe to provide, or your interactions with Tangoe, additional data may be collected.
| Service/Interaction | Data Collected | Where |
| Tangoe’s service center | Telephone call records Emails Live Chat records | Through telephone, email, and live chat discussions with your employees and your vendor(s) |
| Tangoe’s service center | Ticket entries: support questions & complaints | Through telephone, email, and live chat discussions with your employees and your vendor(s) |
| Procurement and fulfilment | Credit card details, employee home address | Directly through the Tangoe portal or via telephone discussions with your employees and your vendor(s) |
| Tangoe office visits | Security CCTV | Third party office management provider or Tangoe |
| Tangoe office visits | Employee names and signature for check-in and out | Tangoe reception team |
| Tangoe system usage | System usage logs & IP Addresses | Directly through Tangoe’s system(s) |
| Survey or information collection | • User opinions & feedback • Asset management | Through Survey tools such as Microsoft Forms, Survey Monkey, Smartsheets, or Tangoe system/s directly from your employees |
| Mobile policy acceptance | Tick acknowledgment | Directly through Tangoe’s system(s) |
| Tangoe privacy policy acknowledgement | Tick acknowledgment | Directly through Tangoe’s system(s) |
