Comprehensive
mobile support
Mobile Device Management Provider of the Year
IT Help Desk Support 24/7 x 365 in 11 Languages
Broken devices, lost revenue. Did you know that +30% of revenue is lost without working mobile devices? Protect your business continuity and the productivity of your internal resources with Help Desk services from Tangoe. Whether your fleet consists of corporate-owned or employee-owned devices, Tangoe’s white-glove technical support services ensure any device and user — anywhere — gets expert attention. With over 240K Help Desk cases handled annually, we’re the global leader in mobile tech support.
Superior Experiences for Every User, Everywhere
Mobile tech challenges deserve swift, reliable solutions. Tangoe promises timely expert support for virtually any device anywhere. Meet your workforce where they are and keep them productive.
Expert Support:
Omni-Channel:
Multi-Lingual:
Any Device:
24/7 x 365:
SLAs:
Automation Powers Faster Resolutions
Accelerate Orders:
Automated systems accelerate device ordering, provisioning, and shipping
Speed Setup:
Integration, workflow automation, and activiation wizards speed service setup and carrier changes
Expedite Returns:
Intelligent processes expedite device returns, repairs, and disconnects
Help Desk Integrated with Your Systems
Tangoe doesn’t operate in a silo, instead we integrate our Help Desk services with your HR, travel, IT, and device management systems to streamline support, lower risk, and enhance accuracy.
Data validation features confirm up-to-date information for roles, policies, device entitlements, and approved access and applications
Automatic updates ensure that only active employees have access to corporate devices and services, mitigating security risks
Employees get personalized support tailored to their role and equipment, reducing frustration and downtime
Insights into Tickets and Trending Issues
With Tangoe, mobile technical support is covered, and you’re always informed. Reports offer insights into ticket quantities, request types, and trending issues. Plus, Tangoe works with you to continually improve our quality of care.
Mobile Technical Support Your Way
- Help available 24/7 x 365
- Omni-channel services
- Support in multiple languages
- All device types and systems
- BYOD and corporate-owned
- Multiple levels of assistance
- SLAs to ensure service quality
- AI and integration capabilities
Why Choose Tangoe as Your BYOD Partner?
240K
Cases Handled
Annually
4.5 out of 5
Rating
11
Languages
Serve Global Users
What Customers are Saying
Additional Mobile Services
Explore More Resources
Let’s Get Started!
Meet with an expense management expert today.
Request a demo.