Comprehensive
mobile support
Mobile Device Management Provider of the Year
IT Help Desk Support 24 x 7 x 365 in 11 Languages
Help Desk takes the burden off your IT Team by providing comprehensive mobile support for you and your employees. Tier 1, 2, and 3 assistance is available 24/7 for any and all mobile devices and models with service via phone, email, live chat, and self-service. Our team of industry experts are located in five offices across the globe and support enterprises of all sizes in 11 languages, handling +240K cases every year.
Regardless of your approach to device ownership — be it corporate owned, Bring Your Own Device (BYOD) or Device-as-a-Service (DaaS) — you get white glove service from dedicated experts providing a superior customer experience for any device worldwide. Add Tangoe Help Desk to your solution, and you also get extensive reporting for insights into ticket quantities, types of requests, and trending issues. With Tangoe, technical support is covered and you’re always informed.
Multi-Channel, White-Glove Service
• Effortless support for a superior experience
• Inquiries via phone, email, or live chat
• Reporting on request types and trends
Automation And Chatbots
• Automated device ordering, shipping, carrier
changes, and disconnects
• Round-the-clock support via chatbots and ticketing
systems that use AI, RPA, and automated workflows
Employee Control And Self-service
• Easy-to-use modern interface
• Role-based access
• Automated approval workflows
• HR data validation
Tangoe Help Desk SLAs
• First-call or chat resolution time
• Speed of answering
• Average call duration
Additional MMS Services
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